I remember the panic of leaving my favorite jacket on the 46A last winter. I stood on the curb watching the yellow and blue bus pull away. A kind local pointed me toward 59 Upper O’Connell Street. Walking through those doors felt like entering the heartbeat of the city. The Dublin Bus Head Office is an iconic landmark with a long history.
It is the place where every lost umbrella and commute complaint finds a home. Whether you need a Leap Card or a new career, this building is your starting point. I learned that day that navigating the city is easier when you know the hub. Let me share the insider secrets of this busy O’Connell Street office.
Are you curious about the fastest way to get your lost items back? I can show you how to skip the long queues at the travel shop. This guide explains exactly what happens inside the city’s most famous transport office. Read on to discover the best times to visit for a stress-free experience.
- Discover the exact timeline for reclaiming items from the lost property room.
- Learn how to apply for the driver training school and join the fleet.
- Find out which services are handled on-site and which are moved online.
Ready to master the hub of Dublin transport? Let’s step inside.
Dublin Bus Head Office Address and Contact Information
Need to visit or contact the Dublin Bus Head Office? Here are the key details before your trip.
| Information | Details |
| Address | 59 Upper O’Connell Street, Dublin 1, Ireland (D01 RX04) |
| Customer Service (Ireland) | 0818 294 015 |
| Customer Service (Outside Ireland) | +353 1 575 6110 |
| Main Services | Customer Support, Travel Information, Passenger Enquiries |
| Nearest Luas Stop | O’Connell Upper (Green Line) |
| Nearby Landmark | General Post Office (GPO) |
Located in the heart of Dublin City Centre, the Dublin Bus Head Office is easy to reach by public transport and sits close to some of the city’s most recognisable landmarks. Positioned on Upper O’Connell Street, the office is directly opposite the General Post Office (GPO) and only a short walk from the O’Connell Upper Luas stop, making it a convenient destination for both residents and visitors.
With its central location and easy access to public transport, the Dublin Bus Head Office is a convenient stop for both locals and visitors. One of the most common reasons people visit is to recover items left behind on Dublin Bus services.
The Lost Property Office: How to Get Your Stuff Back
Losing an item on a Dublin Bus can be frustrating, but there is a clear process for recovering lost belongings. Items found on Dublin Bus services are collected and transferred to the Lost Property Office, where they are logged and stored for collection. Whether you have misplaced a phone, wallet, bag, or other personal item, acting quickly and providing accurate journey details can improve the chances of recovery.
How Dublin Bus Lost Items Are Processed
If you leave a personal belonging on a Dublin Bus, the best thing to do is report it as soon as possible. Dublin Bus works with Transport for Ireland (TFI) to help passengers recover lost items through a dedicated lost property service.
To begin the search, complete the official lost property report form and share as many relevant details as possible about your journey and the missing belonging, including:
- Bus route number
- Date and approximate time of travel
- Boarding and exit stops
- Detailed description of the missing item
Providing accurate information can help staff identify a potential match more quickly and speed up the recovery process. Once your report is submitted, the support team will review the information and contact you if they find a possible match or need additional details to continue the search.
Lost items follow a scheduled transfer process before they become available for enquiry:
- Monday to Thursday: Items are typically delivered to the Lost Property Department within one working day between 2:30 PM and 5:00 PM.
- Friday to Sunday: Items usually arrive on the following Monday afternoon.
For example, if you leave a phone on the 145 bus, providing accurate journey details can help staff trace where and when it was found. If your trip involved multiple forms of transport, our guide to Dublin train stations and bus connections can help you retrace your journey and identify where a belonging may have been misplaced.
Tips for Collecting Your Lost Property
Once your belongings have been located, you will receive instructions on how to arrange collection. Before travelling, make sure you have the information needed to confirm ownership and complete the process smoothly.
To prepare for collection:
- Bring a valid photo ID
- Keep a copy of your enquiry details
- Have a clear description of the item ready
- Check for confirmation before visiting
It is also worth remembering that lost property is stored for a maximum of 30 days, so submitting a report promptly can improve the chances of recovery.
While lost property enquiries are handled through TFI’s reporting system, many passengers visit the Dublin Bus Head Office for customer service assistance and travel-related support. Whether you have misplaced a phone, wallet, backpack, umbrella, or another everyday item, acting quickly and providing accurate information gives you the best chance of getting it back.
Dublin Bus Head Office Opening Hours
If you plan to visit the Dublin Bus Head Office in person, checking the opening hours before travelling can help you avoid a wasted trip.
Opening Hours
- Monday to Friday: 9:00 AM – 5:30 PM
- Saturday: Closed
- Sunday: Closed
Because the office is only open on weekdays, it is often best to visit earlier in the day, especially if you need assistance with enquiries or documentation. Passengers travelling from outside Dublin should also allow extra time during busy commuter periods in the city centre.
Careers at Dublin Bus Head Office: Joining the Fleet
Walking past the head office, you might see posters for the latest recruitment drive. Dublin Bus is one of the most stable employers in the entire country.
People love working here because of the great pensions and job security provided. With over 3,500 employees, the company is always looking for fresh talent. Most new drivers start their journey at the Conyngham Road training facility nearby. The fleet now includes over 1,100 buses, with many moving to electric power. By 2026, the company aims to have 200 zero-emission buses on the road. If you want to join, keep an eye on their official website.
A Piece of History: The Architecture of 59 Upper O’Connell St
The Head Office is more than just a place to pay a fine. It is a stunning piece of history right opposite the famous GPO building.
This address has been the central hub since the company was founded in 1987. The building features an ornate design that fits perfectly into the street landscape. It has a walk score of 98/100, making it very easy to reach. Standing outside, you are just 100 meters from the Green Line Luas stop. It serves as a reminder of how much the city has grown recently. The office manages over 300 million passenger journeys every single year across Dublin.
Sometimes things go wrong, and you need to let the team know. Filing a complaint is a specific process that requires the right details to work.
How do you prefer to get your Dublin travel updates?
- The Real-Time App (for tracking my bus in the rain)
- Twitter/X Updates (for instant news on road diversions)
- On-Site Desk (for talking to a real person in the office)
- Phone Support (for quick answers while I am on the move)
To get a fast response, always include your bus number and route. You can use the on-site comment desk or the TFI online form. Most postal feedback gets a response within five to ten working days. If you need a quick answer, the @TFIUpdates social media handle is active. They record all calls to the 0818 number for quality and training purposes. This ensures that every passenger’s voice is heard and noted by the staff.
Customer Feedback and Service Updates
Beyond lost property and travel enquiries, the Dublin Bus Head Office also serves as a point of contact for passenger feedback. The Customer Comment Desk at 59 Upper O’Connell Street allows travellers to raise concerns, report service issues, and share their experiences with the network.
When submitting feedback, it helps to include:
- Date and time of travel
- Bus route or registration number
- Direction of travel
- Contact details
- A clear description of the issue
Most complaints are acknowledged within four working days, and the majority receive a full response within 15 working days. If you are not satisfied with the outcome, the matter can be escalated for further review.
Passengers can also stay informed through Dublin Bus service announcements, traffic alerts, and official social media channels. These updates are particularly useful during roadworks, major events, severe weather, and other situations that may affect normal operations across the city.
For those travelling later in the evening, Dublin Bus operates Nitelink services on selected routes every Friday and Saturday night, alongside several 24-hour routes that run throughout the week. These services help keep Dublin connected long after standard daytime schedules have ended.
Navigating the Heart of Dublin Transport
The Dublin Bus Head Office is truly the soul of our city’s movement. It connects millions of passengers to their homes and jobs every single day.
Navigating this hub becomes easy once you know the hours and the rules. Whether you are visiting for a lost bag or a tour, help is ready. It is a place where the old city meets modern green transport goals. Next time you pass by the GPO, take a look at the office.
Lost something on a different service? Check out our guide to Dublin Coach Tracker for real-time updates!
We warmly invite all Ireland lovers to follow Dublinz Facebook and Dublinz Instagram for more informative and engaging blogs like this.
Frequently Asked Questions (FAQ)
Can I collect my lost property on a Saturday?
No, the Lost Property office is only open from Monday to Friday. It remains closed on Saturdays, Sundays, and all major bank holidays in Ireland. If you lose something on a Friday night, you must wait until Monday. Plan your visit for the early morning to beat the lunchtime rush.
Is the Head Office the same as the Busáras station?
No, these are two very different locations with different transport roles. Busáras is the main station for Bus Éireann and intercity coaches near Connolly. The Head Office at 59 O’Connell Street is for Dublin city bus services. It is a common mistake, so always check your destination before you walk.
Where is the nearest Luas stop to the office?
The O’Connell Upper stop on the Green Line is right outside the door. If you are on the Red Line, you can get off at Abbey Street. Both are just a very short walk from the main entrance of the building. This makes it very easy to reach from anywhere in the city.
How do I contact the office from outside of Ireland?
If you are calling from abroad, you can reach them at +353 1575 6110. This line is recorded for quality and training purposes, just like the local one. It is open from 7 AM to 7 PM on weekdays for queries. They also have shorter opening hours on weekends for urgent passenger help.
Can I buy a Leap Card at the Head Office?
Yes, you can buy and top up Leap Cards at the customer desk. They have machines on-site that make the process very fast and simple. You can also get personalized cards for students or seniors at this location. It is the best place in the city to solve any card issues.
What is the best way to report a late bus?
The best way is to use the TFI feedback form or the app. Include the stop number, the route, and the exact time you were waiting. This data helps the head office adjust the schedules for better service. They use GPS tracking to investigate every report that comes through the system.